AI Agent Development
We develop custom AI agents for internal knowledge search, support drafting, and data analysis. Using RAG and defined tool integrations, these assistants help teams work with approved information and human review built into the workflow.
Service overview
Custom AI agents help staff find relevant information and prepare useful first drafts within the tools they use. We develop assistants around focused business tasks, connecting approved knowledge and defined actions to support day-to-day work with human oversight.
Support teams can draft replies from help documentation and classify enquiries for follow-up. Internal teams can search and summarize company knowledge, while analysts can get assistance with summaries and read-only data queries. Retrieval-augmented generation (RAG) brings relevant source material into the response process, helping users review answers alongside the information behind them.
We begin with a focused pilot and evaluate representative tasks with your team. Permissions, approval points, and escalation paths are part of the agreed workflow, keeping sensitive actions and analytical conclusions subject to appropriate review. The handover can include configured integrations, evaluation cases, and operating notes so your team has a clear basis for ongoing use and refinement.
What you get
Capabilities we can include in your agreed project scope.
Defined tools & actions
Connect selected queries and API actions with explicit permissions, input validation, and approval gates for sensitive operations.
Knowledge retrieval with RAG
Retrieve material from approved documents to support answers, with source references where feasible and tests for unsupported claims.
Multi-step workflows
Break a task into reviewable steps, define stop conditions, and route uncertain outputs to a person.
API & webhook integrations
Send reviewed outputs to supported business tools using scoped credentials and agreed data mappings.
Evaluation & monitoring
Test representative tasks and capture agreed quality, cost, and latency signals, with logging suited to data-handling requirements.
Risk controls & review
Assess prompt injection, data exposure, and incorrect actions. Define access limits, retention rules, and human escalation paths.
How it works
A clear, repeatable process from kickoff to delivery.
Use-case scoping
Choose a bounded task, approved sources, permissions, and evaluation examples with your team.
Pilot development
Build a limited workflow and inspect its answers and tool behavior before expanding the scope.
Evaluate & refine
Test normal and failure cases, document limitations, and review the controls needed for deployment.
Deploy & review
Agree the environment, monitoring, human oversight, and process for reviewing future changes.
Common use cases
Examples of workflows this service can support.
Knowledge management
Help staff find and summarize approved internal documentation, with references they can inspect.
Data analysis
Draft summaries or assist with read-only queries on approved data, keeping analytical conclusions subject to review.
Customer support
Suggest responses from help documentation and classify enquiries, with escalation rules and human approval where required.
Ready to get started?
Tell us your goals, systems, and delivery needs so we can discuss scope and next steps.